Refund policy

Shipping, Delivery & Return Policy – Renuvan India

Shipping & Delivery (India & International)

We aim to ship your order as quickly and safely as possible. Once dispatched, you will receive a tracking number via email or SMS so you can follow your package every step of the way.

  • Pan-India Shipping:
    We offer free shipping on all prepaid orders above ₹799. For orders below ₹799, a nominal shipping fee is applied at checkout.

  • Delivery Timeline:
    Orders are typically delivered within 3–7 business days within India, depending on your location.

  • International Shipping:
    Currently, we accept international orders from select countries. Shipping charges and delivery timelines vary based on destination and will be shown during checkout.

Note: Renuvan reserves the right to cancel international orders if shipping to remote or restricted areas incurs abnormally high freight charges.

Customs & Import Duties (For International Orders)

We do not cover customs duties or local taxes for international shipments. These charges, if applicable, will be billed directly by your local customs or courier service.
If you refuse to pay the customs charges and the parcel is returned to us, any return shipping and duties will be deducted from your refund.

Returns & Exchanges

We stand by the quality of our products and want you to feel confident in your purchase.

✅ Return Period

You have 90 days from the date of delivery to return your order if you're not satisfied. To initiate a return, simply email us at: care@renuvan.in with your order number and reason for return.

Return Conditions

  • Products must be unused, in original condition, and returned with all packaging intact.

  • Please ensure items are securely packaged for return. We are not responsible for damage or loss during transit.

  • Used items will not be returned.

  • Returns must be sent within 7 days of your return request being approved.

Return Address:

Renuvan Eco Fulfillment Center [Address Placeholder - To Be Updated] India Email: care@renuvan.in

Important: Please clearly mark your package with "RETURN PARCEL" on the outside of the box to avoid delays in processing.

💸 Refunds

Once we receive and inspect your return, we’ll initiate your refund within 5–7 business days. Refunds will be credited to your original payment method.

Note: If the returned item is used or damaged, a deduction may apply based on product condition.

Complaints & Damaged Products

If you receive a defective or damaged product, please notify us within 48 hours of delivery by emailing care@renuvan.in with your order number and images/videos of the issue.

You are entitled to a free replacement, refund, or repair as per the situation. If a return is required, Renuvan will cover the return shipping cost.

Documents Required for Return

  • Order confirmation or invoice copy

  • Return/Complaint Form (we’ll send this via email once you contact us)

What Cannot Be Returned

  • Items purchased during clearance sales or with coupons (unless defective)

  • Products damaged due to misuse

  • Personal care items that have been opened/used (unless defective)

🔍 Questions? Need Help?

We’re always here to support you on your eco-conscious journey.
📩 care@renuvan.in
📞 Customer Support: +91-9654113266

At Renuvan, every product we ship and every return we handle reflects our commitment to conscious, responsible living. Thank you for choosing to be part of our sustainable revolution. 🌱